FAQ

FAQ

Welcome to our online ordering frequently asked questions page. If you cannot find an answer to your question here, please do not hesitate to contact us.

Office Location?
Our office, open from 8.30am to 5pm on weekdays, is located close to Northbridge junction at
Suite 2, 177 Sailors Bay Road, Northbridge, NSW 2063.
The office is Licensed premises - you are welcome to purchase and pick up wine from our office during office hours.

I want to pay via direct deposit, what are you bank account details?
Account Name: BackVintage Wines Australia Pty Ltd
Bank: CBA North Sydney
BSB: 062 217
Account No.: 1041 9630

What is the minimum amount of wine I can order?
Please note we sell wine by the 12 bottle case.
ie the minimum order is 12 bottles of wine (one case of wine).

How do I order mixed cases?
You can create mixed cases of any combination but please make sure that the total number of bottles adds up to 12, 24, 36 etc in order to fill a case.

How do I redeem a rewards voucher?
Once at the checkout, sign-in using your email address or the customer code assigned to you by BackVintage. Under Payment method choose the Rewards Voucher option. This will allow you to enter your unique number, redeem your voucher and proceed with the payment. Do not attempt to redeem your rewards voucher through the discount coupon option.

How do I redeem a discount coupon?
Once at the checkout, set-up an account or sign-in using your email address or assigned customer code. Proceed with the order as usual. Before submitting the order, select the Redeem a discount coupon option. Enter your coupon code to receive your discount.

How long does it take to deliver my wine?
Sydney Metro Area: You should receive your order in 2-4 business days.
All other areas: You should receive your order in 3-7 business days.

What are the delivery costs?
The delivery costs are a flat rate PER ORDER (not per case). The rates are as follows:
Sydney Metro = $8.00 incl GST per Order
Melbourne Metro, Brisbane Metro, Adelaide Metro, NSW Country, VIC Country, Gold Coast, Sunshine Coast & Ipswich = $12.00 incl GST per Order
QLD Country, SA Country, Perth Metro, WA Country & Tasmania = $18.00 incl GST per Order
Elsewhere in Australia, please contact us.

Do you deliver outside of Australia?
No, at this time, BackVintage Wines Australia only delivers wine to customers in Australia.

How do I send wine as a gift?
Purchase the wine through the checkout process in the usual way. You will be asked to confirm your billing details as well as your shipping details. If the wine is being sent to a friend or relative please specify this in the shipping details and let us know in the comments.

Why do you need my date of birth?
Australian Law prohibits the sale of alcohol to persons under 18 years of age. If you do not confirm that you are over 18 years of age, we cannot process your order.

What information do you collect about users? How is it protected?
In order to process your orders and deliver your wine, we need to know your Name, Address, email address, contact phone numbers, whether you are over 18 years of age and your credit card details. When you enter this information on our website, we encrypt the data being transmitted by using Secure Socket Layer technology (SSL) with a 128-bit certificate. Likewise, when we access your personal information on our web server to process your order, SSL technology is used to encrypt the data being retrieved by us. This level of encryption is currently the most powerful available to commercial websites. Your personal information is protected against unauthorised access.

Will BackVintage Wines Australia disclose any personal information to outside parties?
We value your privacy. BackVintage Wines Australia Pty Ltd does not sell, trade or rent your personal information.

Checkout is protected by an SSL certificate. Checkout is protected by an SSL certificate.
If you're not happy we'll refund you. If you're not happy we'll refund you.
All cases (whether mixed or straight cases) are sold by the 12 bottle case.